I was in the service/customer service industry for many years! I served people and I believe I served them well. I wanted all of my clients to feel special and feel as if they had my full attention.
I made my living by treating people nice and giving them good service. Tips were a huge part of my income as an aesthetician. I would not have had client retention or client referrals without good service. Smiling a lot. Being happy.
And as a realtor I would not have done well if I'd had a chip on my shoulder. The client/customer needed to trust me. So I made that happen. I did both of my jobs well in both fields. I worked hard and was rewarded for my kindness, friendliness...for simple being a upbeat, energetic person.
Ok so that all being said here's my issue.
While yes I understand that if you work retail (which I have in the past as well) that you get paid regardless of how you treat the public....I know you don't necessarily receive tips. Unless you are on a commission for sales produced...
I just don't understand why people are rude or think they have to be rude when working in a "high end" retail store. Do you?
I myself was talked to so rudely today at not one but two stores.
I was being nice. I was chatty. Not obnoxiously so...just friendly. And both sales clerks were very rude to me. As if I was bothering them. When all I simple asked was where a certain sweater was and a certain brand of jeans.
Hmmm doesn't seem to be horrible questions right? I mean really that is your job right? That's why you are there....to help the customer. Me.
I don't expect much.
A nice "may I help you" is just fine.
Smiling perhaps?
Or a complement will get you really far!
But please don't act holier than thou.
No comments:
Post a Comment